Returns/Exchanges

Performance guarantees satisfaction with every product we sell. If an item does not meet your expectation, please follow these procedures to insure a prompt replacement, refund, or credit:

  1. Using a good carton, return package via insured US Mail or other Parcel Carrier of your choice. (Performance will refund the actual ground shipping costs to return damaged merchandise or to return merchandise due to a mis-shipment).
  2. Complete the returns form on the back of your packing slip. If you do not have your packing slip, please include a note stating purchaser's name, address and approximate date of purchase.
  3. Send returns to: PBS Returns Dept., 144 Old Lystra Road, Chapel Hill, NC 27517-6330 (we do not accept CODs).
  4. Keep a record of shipment until you have received credit or replacement merchandise.

For additional information on our return policies, please contact our Customer Service department at 800-727-2433, or e-mail us at customerservice@performancebike.com.