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Low Price Promise

Buy With
Confidence

Our goal is to provide the best value every day. If you find a lower advertised price, we will match it at the time of your purchase, or refund you the difference for up to 30 days.

The comparison item needs to be the same model, year, color, size, currently be in stock, new and not previously owned or used, and offered by a domestic seller. Show us the advertisement or provide the web address and we'll gladly refund you the difference. Performance receipt required.

To request a price match for an online purchase, please call our Contact Center at 1-800-727-2433 Mon-Fri, 9am to 6pm ET., e-mail us at customerservice@performancebike.com or visit one of our stores. Please include or show the link to the competitive advertisement or webpage.

Lifetime Guarantee

Assurance With Every Product You Purchase

Your purchase is protected for 365 days. Please retain all product packaging, tags, owner's manual and proof of purchase.

All bicycles returned within 365 days with proof of purchase and in "like new" condition will receive a full refund. Refund will be made in the tender type originally used. In some cases, the customer may be responsible for the cost of materials and labor to replace parts of the bicycle that show signs of wear and tear (i.e. tires, grips, handlebar tape, saddles, pedals, cranks, wheels, etc.). If the bike shows signs of significant wear and tear or damage due to abuse, incorrect installation or accidents, as determined by Performance Bicycle retail staff, it will not be accepted for return or refund. Customer is responsible for all return and exchange shipping costs.

All components, parts, accessories, and apparel will receive a full refund when returned with proof of purchase in new condition within 365 days from the date of purchase. Refund will be made in the tender type originally used. All product packaging, tags and owner's manual must be intact. Performance Bicycle retail staff will assess the condition of the product and if the product is determined to be used, it will not be accepted for return or refund. Returned nutrition products that have passed their expiration date will not be accepted.Customer is responsible for all return and exchange shipping costs.

If a product purchased from Performance Bicycle has a manufacturing defect, it will be covered by the manufacturer's warranty. Performance Bicycle staff will contact the manufacturer on behalf of the customer. The customer will be required to maintain possession of the product until the issue is resolved with the manufacturer.

Performance Bicycle-designed product is manufactured to deliver consistently high quality. Our product is guaranteed for 365 days against defects in workmanship under normal wear and tear conditions. If the product shows signs of damage due to abuse, incorrect installation or accidents, it will not be accepted for replacement or refund. If you experience a product defect, please contact our product experts in our stores or at 800-727-2453. If the product is determined to be defective, you will receive a product replacement or refund with your proof of purchase.

Free Lifetime Adjustments

Our Commitment
To Keep You Riding

We will adjust the bike you purchase from Performance Bicycle for as
long as you own the bike.
Adjustments included are:

  • Shifting and Braking Adjustments
  • Tighten Loose Bolts
  • Tire Inflation and Pressure Check
  • Chain Lube and Safety Inspection Check

Adjustment services provided at any retail location.