General FAQ Page

Company Info:

Yes! Today, is alive and well as an ecommerce brand owned and operated by AMain Sports & Hobbies. However, we no longer run the network of retail stores that Performance once had.

Yes! We take customer privacy and security seriously. On top of that, we offer fast shipping and excellent customer service. If you have concerns about ordering from us, please reach out – we are happy to answer any questions you may have.

No. Since 2019, has been operated by AMain Sports & Hobbies and continues to provide top-level sales and support to our online customers. Under previous ownership, Performance Bike ran into hard times and was forced to close all retail locations, but today, is alive and well. Learn about our story here. was purchased by AMain Sports & Hobbies in 2019. Performance Bicycle currently operates exclusively as an ecommerce brand. For the nitty-gritty details about the sale, click here.

Yes! Both brands are owned and operated by AMain Sports & Hobbies. Our sister sites include Nashbar, Dan’s Comp, and AMain Hobbies.

Kendall Bennett is the CEO of Performance Bicycle and AMain Sports & Hobbies. Kendall founded AMain in 2004 selling parts for RC cars. In 2014, Kendall’s interest in road biking led AMain to expand into online bicycle retail.

Yes, however, due to the large range of requests, we carefully consider each request to determine whether it aligns with our values, goals, and objectives. Check out our sponsorship information page for more details.

Yes! If you are interested in partnering with us, check out our affiliate program page for details.

Do you live and breathe bikes? Then Performance may be the place for you. Check out our employment page for details and open positions.

Orders & Purchases:

For new in box products, it’s easy. Simply ship it back to us and we will process a refund. For opened or used products please reach out to us so we can find a solution for you. For more detailed return info, click here.

By placing a back order on an item that is temporarily out of stock, you reserve that item for shipment when it becomes available. For full details, visit the Back Order FAQ Page.

Because we aim to quickly fill orders, there is only a short window where an order can be cancelled. To see if you order is cancellable, sign into your account and check your cancellable orders. For more information on cancelling orders, click here.

Yes! We have a fantastic rewards program where you can earn points on purchases. These points can then be redeemed and used for future purchases. For details on our rewards points, click here.

Yes! We aim to provide competitive rates and shipping times with many orders qualifying for free shipping. For more details on shipping, visit our shipping information page.

Yes! We do. Additional shipping charges and shipping times may occur. Some products are subject to shipping restrictions. Visit our international shipping page for full details.

While we do our best to provide comprehensive product information, sometimes it’s hard to determine if a product will be compatible or not. That’s why we have a team of bicycle experts on standby to answer all your questions. Simply reach out and send us a message, give us a call, or drop into our chat window.

Similar to a shopping cart, our wish lists allow you to add, organize, and share products all in one place. For a full explanation of wish lists, click here.

Payments & Pricing:

If your gift card was purchased online after March 2019, your gift card is good. For gift cards purchased before that, see this page for details.

We accept most major credit cards as well as common online payment systems such as PayPal, Amazon Pay, and Apple Pay. For a complete and up-to-date list of the payments we accept, click here.

Yes! We have teamed up with Affirm to offer easy financing – without a catch. More details here.

Heck yes! Check out our discount coupons page. Note – some manufacturers do not allow discount coupons to be used on their products.